SHIPPING - POSTAGE AND PACKING
Shipping is calculated based on weight. If you are buying a number of items, the calculation may be imperfect so please contact me if you feel postage is coming out at an excessive level and I can take a look and see if an adjustment is needed. Please bear in mind P&P includes the cost of the packing materials, my time in packing, the actual postage cost and also the website platform payment provider takes a commission too - it is not as simple as the postage price alone. Please note, I do combine postage for multiple purchases. See summary below:
POSTAGE AND PACKING:
The amount is calculated at checkout and is based on weight - if it comes out excessively high and over cost I usually refund the difference (at my discretion). Contact me if your delivery pricing seems excessively high (please remember it is not just postage, but also packing boxes, materials, my time etc, plus website fees are taken too on postage and packing). In most cases, what actually happens is that I subsidise the P&P as in reality it comes out higher than the amount charged. However, sometimes it is too high for me to do that and I reserve the right to cancel the order and send a full refund to the buyer via the original payment method - this will be actioned within 72 hours of the order having been received (please note, this means the refund will be actioned by me within 72 hours, but it may take your card issuer or paypal longer to actually deposit the refund back into your account). It is very rare I have to cancel an order.
All items will be sent by recorded post and a signature will be required. Items will usually be posted out 2-3 business days after payment has been made. The item will then be subject to the postal service's usual shipping times.
**JEWELLERY IS NON-REFUNDABLE**
Please also note that I reserve the right to cancel an order for any reason before it is shipped out. This could include, but is not limited to, items beind sold out, system errors and inaccurate P&P charges (rest of world can sometimes be quite wrong based on weight etc and I can’t fulfill an order if the actual P&P charge is too high compared with that paid and the profit on the item - this is more of an issue for small items than large ones).
My online shop runs on a secure setting - see the padlock in the address bar. You can pay via card or via PAYPAL.
Buyers have 7 days after receipt (post signed for date) to request a return, OTHER THAN FOR JEWELLERY WHICH IS NON-REFUNDABLE. Items must then be sent back within a further 7 days (proof of postage will be required). Outside of these timelines, returns will not be accepted. Refunds will also not be made for returned items lost in the post if the buyer is unable to provide evidence of the returned postage and tracking number.
In the event any free items were included in the pack (e.g. free cards etc etc given by way of thanks), the buyer must also return these when returning their order. Please do not keep items given as freebies to say thanks if you are returning your order.
REFUNDS WILL NOT BE GIVEN WHERE THE BUYER WISHES TO RETURN A PRINT BECAUSE IT DOES NOT LIGHT UP. As noted on the individual print entry pages, prints are on paper and do not light up. They do not contain neon glass as they are paper.
Outgoing and return postage and packing charges will NOT be refunded unless the item is damaged - I take photos of each item before wrapping and quality check each so you should not received a damaged item. If however you believe you have, please send photos and I can compare.
ALL RETURNS MUST BE MADE VIA RECORDED SIGNED FOR POSTAGE IN THE ORIGINAL PACKAGING. Return recorded/signed for postage must be paid for by the buyer and the tracking number provided to Rebecca Mason Art. Rebecca Mason Art will not refund return postage fees other than in the event of damage not caused by the buyer - see section below on damaged items.
Upon receipt of a return, Rebecca Mason Art will inspect the item to ensure it is returned in perfect condition. PLEASE ensure you handle prints very carefully - any damage to a print will result in the return request being denied. All prints are checked by Rebecca Mason prior to being dispatched to any buyer and photographic evidence is taken to show the condition of the print prior to being posted so that upon receipt of a return, the print can be checked to ensure no damage has occurred.
Rebecca Mason quality checks every print prior to posting. Photographic evidence is taken of each print to record the quality. In the event of a claim of damage, Rebecca will require the buyer to send photographic evidence of the damage so this can be compared with the photograph taken by Rebecca prior to postage. Refunds for damaged items will be made only where the damage is evident in the photographic evidence made prior to dispatch from Rebecca Mason Art. Damages created by the buyer i.e. which were not evident in the original photo will not be refunded unless clearly caused via postal damage.. Ho